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During the exam, you will be given job tasks
and trouble tickets. You will be confronted with a partially broken system
or network in a live environment. Your success with the exam requires that
you perform the assigned tasks and bring the system or the network back to
a working status within a certain amount of time.
The exams are designed to test your
ability to plan, design, implement, test, monitor, optimize, and
troubleshoot the system or the network. Some exams may include simulations
or knowledge questions as well. You will be supplied with most resources
that would be available to you at work, such as tools, books, reference
materials, and online resources.
In some situations, you must decipher
appropriate information to perform a task, as all information in the
scenarios may not be needed to perform the task. In other situations,
there may be insufficient information to perform a task, and thus you must
make some judgment calls to perform the task. You may also be confronted
with situations that would make it may be impossible to meet all the
requirements. In such cases, you may have to make some compromises, based
on priorities stated or implied from the scenarios. When specific
instructions are not given, you may select default values or settings. In
general, you should not perform any additional tasks not required of you,
unless those tasks are needed to perform other assigned tasks.
The exams are also designed to test your
ability to perform tasks within time constraints. In general, individual
tasks are not individually timed. However, time will be a factor in
passing the exam. Consequently, you must manage your time appropriately.
For example, if you are performing a task that takes a long time to
complete, but does not require your continual attendance (such as
unattended installations), you should work on another task, while you are
waiting for the previous one to complete. |
